FAQ
FAQ Nommon project
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Creators have tested many formulation concepts that were prepared by our chemists or from our suppliers prior to project start. As a group, they selected the ones that they overall preferred and then started working on details, suggesting formulation changes, adding or removing ingredients, fragrances, colors and pigments. These changes were then performed by our chemists and new samples submitted. So far the group has tested a total of 54 concepts in both skincare and makeup and selected 11 for launch (see also the question about Co-Lab numbers on our products).
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Some base formulations are completely unique and new to the market, some are private label formulations that have been tweaked and improved by the group in order to make them more attractive and efficient. This means that the total formula INCI list will always be unique for Nommon, but some ingredients can be in common with some other products on the market. Small changes in formula and ingredients can have a big effect on the overall perception of the product. That is one of the reasons behind our motto – curiously clever…
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We handpicked only true beauty creators from social media in Sweden, Norway, Denmark and Finland…makeup artists, beauticians and profiles driven by their love for cosmetics. The reason for this is of course that we need real experts that are credible to work in this project!
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We keep a limited number of spots for co-creation of products, but overtime we accept new participants that will be interviewed and handpicked. We will overtime also look into adding creators from other countries. You can also join the project as an affiliate sales partner if you like the brand and have a passion for cosmetics. If you want to know more about the opportunity and what’s in it for you, you can contact us on creator@nommon.com
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We have made the choice for sensitive skin formulations to not use fragrances at all. However, in our first products launched which are hybrid formulations for normal skin, we have chosen to add a fragrance in some products where it suites.
The fragrances we use are unique, natural origin and eco-socio-designed*
*according to FLORINDEX®, by TechnicoFlor (www.florindex.fr), an eco-socio-design tool audited by AFNOR Certification.
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The Nommon project is about co-creation, we have no limits to which categories of beauty products and accessories that we can work on. We have started with skincare, but we are indeed preparing to launch also makeup products. More news soon on this.
About the products
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Some base formulations are completely unique and new to the market, some are private label formulations that have been tweaked and improved by the group in order to make them more attractive and efficient. This means that the total formula INCI list will always be unique for Nommon, but some ingredients can be in common with some other products on the market. Small changes in formula and ingredients can have a big effect on the overall perception of the product. That is one of the reasons behind our motto – curiously clever…
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The Nommon project is about co-creation, we have no limits to which categories of beauty products and accessories that we can work on. We have started with skincare, but we are indeed preparing to launch also makeup products. More news soon on this.
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No. We do not conduct or request animal testing to substantiate the safety or efficacy of any of our products or ingredients at any stage of the product development process.
We are committed to supplying safe, efficacious, innovative products that comply with the most stringent international regulatory requirements. To substantiate the safety of our products and to ensure their compliance with the highest safety standards, our product safety testing is carried out on human volunteers by independent laboratories under the supervision of qualified medical personnel. Safety tests are only conducted on consenting healthy volunteers (18 years of age minimum) following a detailed review of the product formulation. Clinical testing for cosmetic products is now standard industry practice and accepted as a safe and ethical alternative to animal testing.
We employ the latest in-vitro test methods (non-animal) for those tests that could cause injury or suffering to the volunteers.
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The Co-Lab number on the product indicates the order in which we started to work on the concept. So for example, Nommon Glass Glow Cream Gel has Co-Lab no6 and it means that it was concept number 6 that we started to evaluate and work on with the group. When the group chose to stop some concepts this means that those co-lab numbers are not used. Finally, depending on the amount of work spent on each concept, the Co-Lab numbers launched will not always be in the right order…actually Co-Lab concept No1 is going to be launched in November after the first wave of Nommon products.
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We have made the choice for sensitive skin formulations to not use fragrances at all. However, in our first products launched which are hybrid formulations for normal skin, we have chosen to add a fragrance in some products where it suites. When we use fragrances, these are unique, bespoke, natural, eco-conceived fragrances, sustainably certified, created by TechnicoFlor in France.
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Yes.
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Yes, the fill level of the tube is indeed 100ml, it is impossible to fill a tube up to the closure. That is why every tube in the world is always having a space on top which is “empty”. You are paying for 100ml and you are getting 100ml of formula, +/- a few %.
Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
Shipping & Delivery
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We are sorry, but today and in the near future, we will only be able to sell and deliver products in Sweden, Norway, Denmark and Finland. We will update in our SoMe channels when we intend to open new markets.
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Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
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Yes, in Sweden, Finland and Denmark, you are offered free shipping when you buy at least 2 products.
In Norway, in the first phase unfortunately we need to charge for shipping. This will be updated and we will re-evaluate in coming months if we can offer a free shipping limit.
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Place your Christmas orders by the following dates to ensure timely delivery:
🇸🇪 Sweden and 🇩🇰 Denmark: Order by 17/12
🇫🇮 Finland: Order by 14/12
🇳🇴 Norway: Order by 11/12
Returns & Refunds
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Yes, we offer full refunds.
Please enquire for more information about our Refund policy to customerservice@nommon.com -
A refund request can be submitted within a month after the purchase is made.
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In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.
In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.
In the case when a product has been damaged or has a quality defect, you are eligible for a refund. You are responsible for control of the products upon receipt and make sure that nothing has happened in transit.
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When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
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When an order includes free shipping, only the cost of the return shipping is handled by the customer.